购票须知

空中假期有限公司 - 购票须知及条款

（二零二四年一月二十五日生效）
空中快线直升机场柜台位置
 
  • 香港直升机场柜台位於上环港澳码头 3 楼西桥内，办公时间为每天09：00 至17：30
  • 澳门直升机场柜台位於澳门外港码头 2 楼，办公时间为每天09：15 至17：30
  • 深圳直升机场柜台位于深圳宝安国际机场新航站楼 3 楼直升机候机室，办公时间为每天 09:00 至17：30
 
查询热线
 
售票处查询办公时间
(1) 香港 (852) 2108 9917    09:00 至 17:30
(2) 澳门 (853) 2872 7288 09:15 至 17:30
(3) 深圳 (86) 755 2345 8741 09:00 至 17:30
 
条款及细则
  1. 载运条件及规例均为运营商亚太航空有限公司（“亚太航空”）与乘客之间之协定。
  2. 亚太航空被授权使用空中快线商号
  3. 机票仅对姓名显示在机票上的乘客有效。机票不得转让或涂改。任何转让或涂改的机票均视作无效。
  4. 直升机机票只限於票上注明之日期及时间使用。除亚太航空之原因外，所有误机之乘客将不获退款。
    误机之乘客可请求以候补形式乘坐当日之后续航班(包机服务乘客除外)，候补机位将由亚太航空有限公司安排，惟亚太航空保留最终决定权。
  5. 登机乘客必须持有所前往目的地之有效身份证明文件或旅游证件，而直升机机票上之乘客姓名必须与其身份证明文件或旅游证件相同，否则亚太航空有权拒绝该名乘客登机，并恕不退款。
  6. 婴儿自出生之日起满 3 个月即可乘坐我们的航班。每位婴儿乘客（ 3 个月以上至 24 个月(含 24 个月))必须由父母/监护人陪同。由成人付费乘客陪同的婴儿可免费乘坐航班（税费和其他适用之费用除外），但婴儿不会被分配到自己的座位，而是必须乘坐于成人的腿上。同一航班不得携带超过两名婴儿。
    儿童为年龄 24 个月以上至 12岁 以下的乘客，且于乘坐航班时必须由父母/监护人陪同。 12 岁以上至 18 岁（含 18 岁）的乘客可在无人陪伴的情况下乘坐航班。
  7. 每位乘客可免费携带一件手提行李, 手提行李体积限制为 16 x 14 x 6 英吋, 重量限制为 5 公斤或以下, 如果行李体积或重量超过以上限额, 乘客须将行李寄舱托运, 而每件托运行李最大体积为 37 x 24 英吋。
  8. 每位乘客(婴儿除外)可享有免费 7 公斤托运行李限额。其后之超重行李收费为每公斤港币/澳门币/人民币 300 元。
  9. 订座一经确认，乘客如要求任何取消或更改(航线、航班时间或日期)，须缴付每张机票港币/澳门币/人民币 500 元之手续费。惟机票上之旅客姓名不允许更改。
  10. 恕不接受航班起航前 24 小时内之任何预订取消及 1 小时内之任何预订更改。
  11. 倘遇有机票遗失，亚太航空将收取港币/澳门币/人民币 500 元作补发机票之手续费。
  12. 如任何乘客之行为对亚太航空之其他乘客或本公司之员工或财产构成任何危险或潜在危险（包括但不限于酒精或药物带来之损伤及神志不清），亚太航空保留拒绝该名乘客登机之权利。
  13. 乘客应注意根据华沙公约或蒙特利尔公约，在大多数情况下，航运公司对乘客死亡或个人伤害以及行李的遗失或损坏，仅负有限责任。
  14. 亚太航空不对一切因航班取消而产生之赔偿或费用索偿负责任。如有任何争议，亚太航空保留对所有条款及细则之最终决议权。
  15. 亚太航空保留对所有条款及细则之最终决议权，如有任何更改或取消，恕不另行通知。
  16. 如对以上购票须知及条款之内容解释有任何疑问，应以英文版本为准。
 
 
 
香港 / 澳门 航线适用 (包括所有定航包机服务)
  • 乘客须于起航时间前 20 分钟到达候机室，办理登机手续。
  • 如因天气恶劣而取消航班，乘客将获安排免费船票及机票全票退款，手续费除外(不适用于特惠票)。所有误机乘客之机票将不获退款 (因亚太航空原因取消除外)。
 
澳门 / 深圳航线适用 (包括所有定航包机服务)
  • 乘客须于起航时间前 30 分钟到达候机室，办理登机手续。
  • 如因天气恶劣而取消航班，乘客将获安排免费船票及机票全票退款，手续费除外(不適用于特惠票)。所有误机乘客之机票将不获退款 (因亚太航空原因取消除外)。
 
 
Terms and Conditions
 
  1. Conditions of Carriage will be between East Asia Airlines Limited (“EAA”), the operator, and the passengers.
  2. Sky Shuttle is an authorised tradename of EAA.
  3. The ticket is only valid for the passenger whose name appears on the ticket. Tickets are not transferable and cannot be altered. Any transferred or altered tickets will be void.
  4. A helicopter ticket(s) sold is valid for travel only on the date, time and flight specified on the ticket. No refund is available to passenger(s) who arrive late for their flights except in the event that the flight specified on the ticket(s) was cancelled due to EAA operational reason.
    Passenger(s) who do not show up on time before departure can request to standby for the next available flight on the same date (not applicable to charter flight passenger). Seat confirmation shall be at discretion of EAA.
  5. It is the responsibility of the passenger(s) to ensure that they have a valid travel document and entry visa, if required, to their intended destination. The passenger’s name as printed on the ticket should correspond with his/her travel document. Otherwise, EAA have the authority to deny boarding and no ticket refund will be made.
  6. An infant is ready to travel with us after 3 months from his/her date of birth. Each infant passenger (aged over 3 months up to and including 24 months) must be accompanied by a parent/guardian. A ticket for an infant accompanied by an adult fare-paying passenger will be issued free (except for taxes and other charges if applicable) but the infant will not be allocated their own seat and must be carried on the lap of the adult. No more than two infants may be carried on the same flight.
    A child is categorised as aged more than 24 months and less than 12 years and must be accompanied by a parent/guardian. A passenger over 12 years up to and including 18 years is eligible to travel unaccompanied.
  7. Passengers may carry onboard one piece of hand luggage, weighing no more than 5 kg. Each piece of hand luggage shall not exceed the maximum dimensions of 16 x 14 x 6 inches. Any item that exceeds the size or weight limits will be required to travel as checked baggage and each piece of checked-in baggage shall not exceed the maximum dimensions of 37 x 24 inches.
  8. A maximum free checked-in baggage weight allowance of up to 7 kg per passenger (except for infants) is permitted. Every kg of excess baggage thereafter shall be charged at a rate of HKD/MOP/RMB 300.
  9. Once a booking is confirmed, a HKD/MOP/RMB 500 handling fee per ticket will be charged for any request for  rebooking or cancellation. However, change of passenger name is not permitted.
  10. No booking cancellation is allowed less than 24 hours and no booking amendment is allowed less than 1 hour prior to the confirmed   departure time. In such cases, no refund will be issued.
  11. In case of a lost ticket, a HKD/MOP/RMB 500 handling fee will be charged for ticket replacement.
  12. EAA reserves the right to deny boarding or to refuse the carriage of any person(s) whose condition presents an actual or potential safety hazard or risk (including but not limited to impairment and intoxication from alcohol and drugs) to our passengers, crew, staff or property.
  13. Passengers are advised that the Warsaw Convention or Montreal Convention may be applicable and that the Convention governs and in most cases limits the liability of carriers for death or personal injury and in respect of loss or damage to baggage.
  14. EAA shall not be liable for any claims for compensation or expenses incurred by the passenger as a result of the flight cancellation. In case of dispute, the decision of EAA shall be final.
  15. EAA reserves the right to amend these terms, conditions and general ticketing policy without prior notice.
  16. Should any doubts arise regarding the interpretation of any element of the contents of this Ticketing Policy, the English version shall prevail.
 
Ticketing Arrangements (including for regular charter flight) 
 
For Hong Kong & Macau vv Route
  • Passengers should check in at our departure lounge at least 20 minutes before departure time.
  • Should the flight be cancelled due to bad weather, free ferry transportation will be arranged for the passenger(s) and ticket(s) will be refunded except all the handling fees. (Not applicable to promotional or special discount ticket(s)). No ticket(s) shall be refunded for no show passenger(s) except for flight cancellation due to  EAA operational reason.
 
For Macau & Shenzhen vv Route
  • Passengers should check in at the departure lounge at least 30 minutes before departure time.
  • Should the flight be cancelled due to bad weather, free ferry transportation will be arranged for the passenger(s) and ticket(s) will be refunded except all the handling fees. (Not applicable to promotional or special discount ticket(s)). No tickets shall be refunded for no show passengers except for flight cancellation due to EAA operational reason.
 

票务安排

乘客需於起航时间20分钟前到达候机室（香港- 澳门航班及澳门往深圳航班）或30分钟前到达候机室（深圳往澳门航班）办理登机手续。

如因天气恶劣而取消航班，乘客将获安排免费船票及全票退款而不包括任何手续费用（特惠票除外）。所有误机乘客之机票将不获退款（因空中快线 / 亚太航空原因取消除外）。